Refund Policy

1. 7-Day Trial

Harino.ai offers a 7-day trial for new customers. You can cancel during the trial from your dashboard settings or billing portal.

• The trial gives temporary access for the 7-day trial period shown at checkout
• If you cancel before the trial ends, your next subscription charge will not be taken
• The trial fee itself is non-refundable once the trial has started and access has been granted

2. Subscription Refunds

After the trial period, subscription charges are generally non-refundable once the billing period has started.

• If you believe you were charged in error, contact support within 7 days of the charge
• First-time billing issues may be reviewed on a case-by-case basis
• If approved, refunds are returned to the original payment method

3. One-Time Credit Purchases

One-time credit packs are non-refundable once credits have been used, consumed, or partially spent.

• Unused credit purchases may be reviewed within 7 days of payment
• Used or partially used credit packs are not eligible for refund
• Promotional, bonus, trial, or test credits are not refundable and have no cash value

4. Non-Refundable Situations

Refunds may be denied in situations including, but not limited to:

• Used subscriptions, active trial access, consumed credits, or delivered generated content
• Abuse, fraud, chargeback misuse, or Terms of Service violations
• Repeated refund requests after prior approvals
• Issues caused by prompts, uploaded assets, unsupported use cases, or normal model variation

5. How to Request a Refund

To request a review, email us with the following:

1. Email us at support@harino.ai
2. Your account email and payment date
3. A short explanation of the issue and the refund request

We aim to respond within 2 business days. Approved refunds can take additional banking time to appear.

6. Cancellation

You can cancel your subscription at any time from your dashboard settings or Stripe customer portal.

• Cancellation stops future renewals
• If you cancel during the 7-day trial, the next paid subscription renewal will not be charged
• Your access continues until the end of the current trial or billing period unless stated otherwise
• Canceling a subscription does not automatically create a refund

7. Contact

Questions about refunds or billing? Contact our support team:

support@harino.ai