Refund Policy

1. Mandatory Consumer Rights

Nothing in this policy limits rights that cannot legally be excluded. Eligible consumers may have a 14-day right of withdrawal for an online service contract. If you ask us to begin supplying a digital service immediately, the amount due on withdrawal may depend on what was supplied and on the consent and acknowledgement collected at checkout.

2. Subscription Refunds

Outside mandatory consumer rights, subscription charges are generally non-refundable once the billing period has started.

• If you believe you were charged in error, contact support within 7 days of the charge
• First-time billing issues may be reviewed on a case-by-case basis
• If approved, refunds are returned to the original payment method

3. One-Time Credit Purchases

One-time credit packs are non-refundable once credits have been used, consumed, or partially spent.

• Unused credit purchases may be reviewed within 7 days of payment
• Used or partially used credit packs are not eligible for refund
• Promotional, bonus, trial, or test credits are not refundable and have no cash value

4. Non-Refundable Situations

Refunds may be denied in situations including, but not limited to:

• Used subscription time, consumed credits, or delivered generated content, except where mandatory law provides otherwise
• Abuse, fraud, chargeback misuse, or Terms of Service violations
• Repeated refund requests after prior approvals
• Issues caused by prompts, uploaded assets, unsupported use cases, or normal model variation

5. How to Request a Refund

To request a review, email us with the following:

1. Email us at support@harino.ai
2. Your account email and payment date
3. A short explanation of the issue and the refund request

We aim to respond within 2 business days. Approved refunds can take additional banking time to appear.

6. Cancellation

You can cancel your subscription at any time from your dashboard settings or Stripe customer portal.

• Cancellation stops future renewals
• Your access continues until the end of the current billing period unless stated otherwise
• Canceling a subscription does not automatically create a refund

7. Contact

Questions about refunds or billing? Contact our support team:

support@harino.ai